Summary:

The Senior Operations Manager is responsible for managing the day-to-day operations of multiple pediatric care offices and a large team of non-exempt and exempt direct reports including supervisors and managers. 

Responsibilities:

1. Manage day-to-day operations of multiple pediatric primary care offices, including scheduling, billing, and medical records management.

2. Oversee people management responsibilities, including hiring, firing, performance evaluations, and rewards.

3. Manage operating budget for each pediatric primary care office, including revenue projections, expense monitoring, and financial reporting.

4. Assist Regional Manager with operational, HR, and quality functions across the region.

5. Responsible for pilot and rollout of initiatives that have high level impact.

6. Collaborate with healthcare providers and clinical staff to implement quality improvement initiatives aimed at enhancing patient care outcomes.

7. Monitor key performance indicators related to patient satisfaction, appointment wait times, and clinical outcomes.

8. Develop and implement employee engagement initiatives to foster a positive work environment.

9. Ensure compliance with company policies, procedures, and safety standards.

10. Other duties assigned

Other information:

Technical Expertise

1. Strong leadership and team management skills.

2. Excellent organizational and multitasking abilities

3. Proficient in financial analysis and budget management.

4. Strong analytical and problem-solving skills.

5. Proficiency in using Microsoft software (Excel, Word, PowerPoint, Outlook, etc.)

Education and Experience

1. Education: Associates degree required. In lieu of an Associate's degree, minimum five years of experience in healthcare leadership is required. Bachelor's degree preferred.

2. Licensure: N/A

3. Certification: Certificate in Healthcare Management required within 2 years of the role.

4. Years of relevant experience: Minimum of 5 years of experience in healthcare leadership, managing multiple healthcare facilities, sites, or programs required. 

Full Time

FTE: 1.000000

Status: Onsite

About Akron Children's

More Than a Job. It’s loving what you do - and why you do it. Akron Children’s Hospital is ranked among the best pediatric hospitals by U.S. News & World Report, but it’s our compassionate approach to treatment that sets us apart. It’s creating special high-fives. Thinking of new ways to spark a smile. Holding hands to offer comfort. And working to get a giggle that brightens a room. The minute you walk into Akron Children’s, you can sense that people here love what they do. From visits with the Doggie Brigade, to the balloons and smiles in the halls, the sights and sounds are all about one thing: the children. We are the largest pediatric healthcare system in Northern Ohio and one of the fastest growing in the country. Akron Children’s has two hospital campuses in Northeast Ohio: one in Akron and the other in Boardman in the Mahoning Valley. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we’re making it easier for today’s busy families - regardless of where they live - to find the high-quality care they need. No matter which of our locations you choose, you’ll see that when you give the most, you get more—...support, rewards and satisfaction. CAREER OPPORTUNITIES: It’s making the most of your days. Our passion is felt every day in the way people care at every level. Whether you are working with children face-to-face, or behind the scenes supporting the care and services we deliver, you impact futures. Visit us and see why it’s more than just a place to work. It’s a family. Apply today at careers.akronchildrens.org.

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